Terms & Conditions Winbox My – A Complete Guide to Member Rights and Responsibilities

To register and use the services of winbox my, you must meet all of the following eligibility requirements at all times:

• Aged 18 years of age or above at the time of registration and each time you use the platform
• Be a resident of or a Malaysian citizen with lawful access to online services
• Not listed under any gambling self-exclusion programme or prohibited by any relevant regulatory authority
• Register using accurate, truthful, and up-to-date personal information – including your full name, date of birth, phone number, and a valid email address
• Have never had a winbox my account previously terminated due to a terms violation

Winbox my reserves the right to request verification of the information you provided during registration at any time. Failure to submit the required verification documents within the stipulated timeframe may result in your account being suspended and withdrawals being withheld.

Each individual is only permitted to register one account only. Registering multiple accounts — whether under different names, phone numbers, email addresses, or payment methods — is a serious violation. Winbox my employs advanced detection technology to identify duplicate accounts.

Winbox my provides a variety of payment methods commonly used by Malaysians for convenient and secure deposits and withdrawals:

All withdrawals must be made to the same payment method used for the deposit, for identity verification and anti-money laundering purposes. Winbox my will not process withdrawals to third-party accounts.

Withdrawals exceeding RM5,000 may require additional KYC verification, including a valid copy of your IC or passport. This is standard procedure across all online financial platforms and is in place to protect your account.

All bonuses and promotions offered by winbox my – including but not limited to the Welcome Bonus of up to RM888, weekly cashback, live casino rebate, and festive promotions – are subject to the following specific terms:

• Rollover Requirement: Bonus funds must be rolled over the number of times specified in the relevant bonus terms before a withdrawal is permitted. Rollover requirements typically range from 8x to 25x depending on the bonus type.
• Time Frame: Each bonus has a set timeframe to meet the rollover requirements. Any unused bonus funds remaining after the period expires will be automatically forfeited.
• One Active Bonus: Only one promotional bonus may be active at a time. Members may not stack multiple bonuses simultaneously unless explicitly stated in the promotion's terms.
• Specific Games: Some bonuses are restricted to specific games or sections only — for example, a slots bonus cannot be used for Sports Betting.
• Valid Account: Bonuses are eligible for one account per individual, per IP address, and per device. Winbox my reserves the right to void any bonus suspected of being obtained fraudulently.

Platform winbox my offers a wide range of game categories including slots, live casino (baccarat, roulette, blackjack, Dragon Tiger), poker, Sports Betting (Malaysia Super League football, EPL, BWF badminton, e-sports), and progressive jackpots. Each game category has its own set of rules:

• All game results are final and cannot be disputed once confirmed by the system. Any technical malfunction affecting game outcomes will be investigated and resolved in accordance with system logs.
• Winbox my uses an independently audited RNG (Random Number Generator) system to ensure complete fairness across all games of chance.
• For Sports Betting, the official results announced by the relevant sporting authority are final. winbox my reserves the right to withhold payment pending confirmation of official results in disputed cases.
• Bets placed after a sports match has commenced (except in permitted live betting mode) are void and will be cancelled.

Platform usage winbox my is held to strict standards of conduct. The following activities are strictly prohibited and may result in immediate account termination without any refund:

• Bonus Abuse: Creating multiple accounts, sharing accounts, or using automated software to unfairly exploit promotions
• Money Laundering: Using the winbox my platform to transfer, conceal, or legitimise funds obtained through illegal means
• Collusion in Games: Colluding unlawfully with other players in Poker or any other game to manipulate outcomes
• Use of Unauthorised Software: Using bots, automated scripts, or third-party software to gain an unfair advantage in games
• Unauthorised Access: Any attempt to hack, disrupt, or manipulate winbox my's systems or software
• Account Information Disclosure: Sharing your password or account details with others, or allowing another party to access your account

Winbox my takes member privacy and data security seriously. All personal information you provide is protected with 256-bit SSL encryption technology and handled in accordance with our detailed Privacy Policy.

Your personal information – including your name, IC number, phone number, email, and payment details – is collected solely for account verification, transaction processing, customer support, and compliance with applicable anti-money laundering laws. winbox my will not sell or disclose your personal information to third parties without your consent, unless required by law.

For full details on how winbox my handles your personal data, please refer to Privacy Policy us.

Winbox my is fully committed to responsible gaming practices. We provide a range of tools and resources to help members manage their gaming activity in a healthy way:

• Daily/Weekly/Monthly Deposit Limit: Members may set personal deposit limits through their account settings. Limits take effect immediately and can only be reduced straight away or increased after a 7-day review period.
• Loss Limit: Set a maximum loss amount allowed within a specified time period. Once the limit is reached, the system will automatically block further betting.
• Temporary Break (Cool-Off): Suspend your account for 24 hours, 7 days, or 30 days if you feel you need a break.
• Self-Exclusion: For long-term self-exclusion (6 months to 5 years or permanently), please contact the winbox my support team. Once self-exclusion is activated, it cannot be reversed before the period expires.
• Reality Check: A session time reminder feature that can be configured to alert you how long you have been playing.

For more information on responsible gaming, please visit the Responsible Gaming us.

Winbox my reserves the right to suspend or terminate any member's account at any time with reasonable grounds, including but not limited to:

• Violation of any part of these Terms & Conditions
• Confirmation that a member is under 18 years of age
• Duplicate accounts or suspected fraudulent activity
• Failure to submit the required KYC documents within the stipulated timeframe
• Instructions from relevant authorities or regulatory bodies

In the event of a temporary suspension due to verification requirements, any legitimate funds in the account will be frozen until the investigation is concluded. If an account is terminated due to a breach of terms, winbox my reserves the right to forfeit any balance associated with fraudulent activity.

Members may also request voluntary closure of their account by contacting the winbox my support team. Any eligible remaining balance will be refunded via the original payment method within 5 business days, subject to applicable bonus rollover requirements.

To the extent permitted under applicable Malaysian law, winbox my shall not be liable for any indirect, incidental, or consequential loss or damage arising from:

• Service disruptions caused by scheduled or unscheduled system maintenance
• Failure of third parties including game providers, payment processors, or internet service providers
• Unfavourable game or betting outcomes for the member
• Loss of anticipated or unrealised profits or opportunities

Winbox my will make every effort to ensure the platform operates smoothly 99.8% of the time; however, occasional technical disruptions cannot be entirely avoided. In the rare event that a technical issue unfairly affects game outcomes, winbox my will investigate and provide appropriate compensation at our discretion.

Winbox my reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice for minor changes. For major changes that materially affect members' rights or responsibilities, notice will be provided via:

• Email to your registered address at least 7 days before the changes take effect
• Announcements featured on the winbox my platform homepage
• In-app notification via the winbox my mobile app

Continued use of the winbox my platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you have the right to close your account and withdraw any eligible balance before the amendment takes effect.