At winbox my, we believe entertainment should always stay fun. Responsible gaming is more than a slogan — it is at the core of how we operate and a principle we uphold for every Malaysian player who joins our platform.
Responsible gaming means enjoying entertainment activities such as slots, Live Casino, baccarat, poker, Malaysia Super League football betting, badminton, and e-sports within healthy, controlled boundaries that don't affect your daily life.
Winbox my takes this issue seriously because we understand that for most Malaysian players, our platform is a source of genuine enjoyment — much like watching the EPL on weekends or playing badminton with friends. It should stay that way: entertainment, not a burden.
Responsible gaming means understanding that all games of chance — whether slots, roulette, or Sports Betting — carry real financial risk. Winnings cannot be guaranteed, and every session should be treated as an entertainment expense, not an investment or source of income.
At winbox my, we believe this responsibility is shared – our platform provides the necessary tools and resources, but players also play a vital role in managing their own gaming habits. Together, we can ensure the gaming experience remains positive and enjoyable for everyone.
A Simple Principle: Set a budget before you play, stick to it with discipline, and stop when you have had enough. Play for entertainment – not to chase losses.
Watch for these signs in yourself or someone you care about:
Chasing Losses – Continuing to play in the hope of winning back money that has already been lost
Losing Track of Time – Losing track of time while playing, often playing longer than intended
Using Essential Funds – Using money meant for bills, food, or daily necessities to gamble
Hiding from Family – Hiding gambling activity or losses from family members
Mood-Dependent – Feeling uneasy, restless, or irritable when unable to play
Impact on Work/Family – Gaming begins to affect work performance, family relationships, or personal well-being
If you recognise two or more of the above signs in yourself, please use winbox my's control tools or contact our support team for guidance.
Six tools we provide to help Malaysian players game more safely and in control
Set your own daily, weekly, or monthly deposit limits in your winbox my account settings. Limits take effect immediately once set and can only be increased after a 7-day review period — giving you time to reconsider.
Set the maximum amount you are willing to lose in a day, week, or month. Once this limit is reached, the winbox my system will automatically block any further bets until the limit period resets.
Set a time limit for each gaming session. winbox my will send you an alert when you are approaching your set time limit, and will automatically restrict access once the limit is reached to ensure you get adequate rest.
Need a short break from gaming? Activate "Cool-Off" mode to suspend your account for 24 hours, 72 hours, or 7 days. During this period, you will not be able to log in or make any transactions on winbox my.
For longer-term exclusions, choose a period ranging from 30 days to 5 years, or opt for permanent exclusion. Once self-exclusion is activated, it cannot be reversed before the chosen period ends – this is a robust safeguard designed for those who need it.
Enable periodic reminders that appear while you are playing on winbox my to keep you informed of how long you have been playing, how much you have spent, and the status of your set limits. Stay aware, stay in control.
We have made it straightforward to activate all of our responsible gaming tools. Just follow these simple steps:
Log In to Your winbox my Account
Access the winbox my platform via the website or mobile app. Log in using your phone number and password.
Go to Account Settings
Click on your profile icon at the top right corner, then select "Account Settings" or "My Profile" from the dropdown menu.
Select the "Responsible Gaming" Tab
In the Account Settings page, find and click the "Responsible Gaming" or "Game Controls" tab to view all available options.
Set a Limit or Activate a Tool
Choose the type of limit (deposit, loss, time) or tool (cool-off, self-exclusion) you need. Enter the appropriate value and confirm your selection.
Verify via OTP
Winbox my will send an OTP to your registered phone number as a security verification step. Enter the code to activate your selected option.
Need help? The winbox my support team is here for you via LiveChat 24/7.
Daily Deposit Limit
Example: Set a daily limit of RM100. Any deposit attempt exceeding this limit will be automatically blocked by the winbox my system.
Takes Effect ImmediatelyWeekly Loss Limit
Example: Set a weekly loss limit of RM500. Once the limit is reached, your account will be blocked from placing new bets until the following week.
Automatic ProtectionSession Time Limit (e.g. 2 Hours)
The winbox my platform will alert you 15 minutes before your time limit is reached, and will log you out automatically once the limit expires.
Pre-Limit NotificationsSelf-Exclusion 30 Days–5 Years
Once activated, your account will be inaccessible for the chosen duration. All deposits will be declined and the account fully frozen.
Cannot Be Cancelled EarlyAnswer these eight short questions honestly to evaluate your own gaming habits
Congratulations! Your answers show that you are gaming responsibly. Keep setting a budget before you play and enjoy your winbox my entertainment experience with peace of mind. We still encourage you to use our deposit limit tools for added protection.
Your answers indicate a few early warning signs. We recommend using winbox my's deposit and session time limit tools. Take a break from gaming and consider speaking to someone you trust about your gaming habits.
Your answers show serious signs that require immediate attention. We strongly urge you to activate self-exclusion on winbox my and seek professional help. Contact our support team via LiveChat — we are here to help, not to judge.
Here is a simple guide you can follow every time you play on winbox my:
If you or someone you know may be experiencing gaming-related problems, winbox my is here to help. You do not have to face this alone.
LiveChat Platform
Chat directly with the winbox my support team, trained in responsible gaming. Available 24 hours a day, 7 days a week in Bahasa Melayu.
Support Email
Send an email to support@winboxmy.best with the subject line "Responsible Gaming". We'll respond within 24 business hours with thorough, non-judgmental guidance.
Self-Account Management
Log in to your winbox my account at any time and access all responsible gaming tools directly through the "Account Settings" section.
Remember: Asking for help is a sign of strength, not weakness. The winbox my team is trained to listen and assist without any judgment or criticism. You are not alone.
Sign up with winbox my and enjoy over 1,200 games with a full suite of responsible gaming tools — deposit limits, loss limits, self-exclusion, and 24/7 support. Safe entertainment starts here.
Play responsibly. For 18+ only. Subject to Terms & Conditions.