At winbox my, your privacy is more than a legal obligation – it is a core value we uphold. This document clearly explains how we collect, use, store, and protect the personal information of every member who entrusts their data to us.
Six core principles that underpin how winbox my manages its members' personal data
All data transmitted between your device and winbox my's servers is protected by 256-bit SSL encryption – the same security standard used by Malaysia's leading banks, including Maybank and CIMB.
Winbox my has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs to you.
Winbox my operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data collection and handling processes adhere to applicable local legal requirements.
You have full rights to access, amend, and request the deletion of your personal data. winbox my provides a straightforward mechanism for you to manage your own personal information through your account settings.
Winbox my only collects information that is strictly necessary to provide services to you. We do not collect excessive data or data unrelated to the operation of our platform.
In the event of any security breach that may affect your personal data, winbox my is committed to notifying you within 72 hours of the incident being detected, in line with industry best practices.
This Privacy Policy describes the personal data management practices of winbox my and applies to all users who access or use our website, mobile app, and any services provided by our platform. By using winbox my's services, you acknowledge that you have read and understood this policy.
winbox my Promise: We take your privacy seriously. Every data handling procedure described in this document is accurate, transparent, and designed to protect your interests as a valued member.
Winbox my collects various types of personal information depending on how you interact with our platform. Below is a full overview of the information we may collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, national ID/passport number | Age verification & KYC |
| Contact | Phone number, email address | Communications & OTP |
| Financial | E-wallet account information (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), FPX accounts (Maybank2u, CIMB Clicks) | Transaction processing |
| Technical | IP address, device type, web browser, operating system | Security & diagnostics |
| Behavioural | Game history, betting preferences, active session duration | Personalise Your Experience |
| Communication | LiveChat logs, support tickets, emails sent to us | Customer Support |
Winbox my collects this information through several channels: online registration forms, interactions with the platform, financial transactions, communications with our support team, and automatically via cookie technology and server logs. We do not collect sensitive information such as medical details or religious beliefs.
Any use of your personal information by winbox my has a clear and legitimate basis. We use your data for the following purposes:
Winbox my will not use your personal information for any purpose not stated above without first obtaining your explicit consent.
Winbox my does not sell or trade your personal information. However, in the normal course of platform operations, we share data with selected third parties under limited and controlled circumstances:
Every third party that receives data from winbox my is subject to a data processing agreement ensuring they handle your information to the same data protection standards that we uphold.
Winbox my makes serious investments in security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:
While winbox my takes all reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to use a strong password, keep your account details confidential, and report any suspicious activity to our support team promptly.
Winbox my uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences at any time through your web browser settings or within your winbox my account privacy settings. Please note that disabling certain cookies may affect the functionality of specific features on the platform.
Winbox my retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following outlines our data retention guidelines:
Once the applicable retention period has expired, your data will be securely deleted or anonymised in a manner that can no longer be linked back to you as an individual.
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy best practices, winbox my recognises the following rights you hold with respect to your personal data:
Right of Access
You have the right to request a copy of all personal information we hold about you. Requests will be processed within 30 business days.
Right to Rectification
If any information we hold about you is inaccurate or out of date, you have the right to request that we correct or update it.
Right to Erasure ("Right to Be Forgotten")
In certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time. We will cease such processing immediately upon your request.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
To submit any privacy-related requests, please contact winbox my by email at support@winboxmy.best with the subject line "Data Privacy Request", along with your full name and registered account number.
Winbox my strictly does not accept registration or use of the platform by individuals under the age of 18. Our platform is not designed, intended, or permitted for use by minors.
If we discover that personal information has been collected from a person under 18 years of age without appropriate verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have registered with winbox my are urged to contact us immediately at support@winboxmy.best.
If you have any questions, concerns, or requests regarding this Privacy Policy or how winbox my manages your personal data, several channels are available for you to reach us:
Winbox my reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any material changes will be communicated to members via their registered email and in-platform announcements. We encourage you to review this policy periodically.
Contact us at support@winboxmy.best for any privacy-related enquiries. Our team is ready to assist you in a friendly and professional manner.
Now you know how winbox my protects your personal information. Register a free account today and enjoy over 1,200 games with complete peace of mind.
By registering, you agree to the Terms & Conditions and winbox my's Privacy Policy. For 18+ only.